Ooba Worst service EVER!!!!!!!

On the 18th of January 2022 i submitted a claim. On the 24th of january 2022 i still had no feedback. I then phoned them again. I was told sorry they will assign a new Assessor to come and inspect the property. Although i was under the impression tgat their turn around time was 48 hours. They should change it to 1-2 weeks, just to be safe.

Another week later, still no feedback. On the 1st of february 2022, i had to phone them again. Only to be told that the claim has been rejected. Reason: due to lack of maintance. PLEASE ANSWER MY QUESTION HOW WAS I SUPPOSE TO MAINTAIN A HOUSE THAT I WASNT EVEN LIVING IN. i bought the house in august 2021 and was unaware of the problem. With the heavy rains the rooves started to leak. Now with each heavy rain my house and applicances get damaged even more.

On the 1st of february i emailed through my complaint to the consultant , i was advised that a manager would contact me. When i phoned this afternoon the 2nd of february to ask why i havent received feedback , i was told that the managers are very busy and always in meetings.

I will not recommend Ooba to anyone. Worst service i have ever experienced.

They stand to lose a lot of client due to their claims departments lack of service and humorous rejections.