OOBA worst experience ever.

Item: oobainsure
Rating: 1
Author: Dalien M

OOBA is the worst insurance I have ever dealt with in my life. On Monday I called to log a call for rain damage. The first agent I spoke to didn't log my call. The second one lodged the claim but didn't refer the claim to service providers to come evaluate the damage. I called again today (Wednesday) same story. When I call to lodge a complaint I was told by the agent that she is working from home she can't assist I must call the switch board again and ask for someone else.

There is no communication or feedback from OOBA. I regret the day I chose them to insure my property with.

Helpful (0)

Replies (3)

oobainsure's replyOfficial

14 Apr 2022, 08:29

Dear Dalien

Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.

Friendly Regards, ooba insure

oobainsure's reply14 Apr 2022, 08:29

Official

oobainsure's replyOfficial

14 Apr 2022, 12:25

Dear Mr Mboweni We confirm a service provider has been appointed and will be at your property today. Contact will be made with you to arrange a time suitable to you. Kind regards,
ooba insure

oobainsure's reply14 Apr 2022, 12:25

Official

Dear Mr Mboweni We confirm a service provider has been appointed and will be at your property today. Contact will be made with you to arrange a time suitable to you. Kind regards,
ooba insure

Dalien M's updateReviewer Update

26 Apr 2022, 18:46

Thanks Ooba for resolving my claim.

Dalien M's update26 Apr 2022, 18:46

Reviewer Update

Thanks Ooba for resolving my claim.