OOBA - USELESS

Absolutely ridiculous service!! I had a massive storm whereby I had extensive water damage on the 15th of December 2024. I logged the claim the next morning. Not once has Ooba called me with an update. The first time I called them in the beginning of January I was told the service provider would call me, which was assigned on the 19th of Decemeber. The service provider then called me the same day just to tell me that they dont do flooring and they will send it back to Ooba. 2 days later, once again I had to call for an update, they told me a new service provider had be assigned. This service provider came out to do the assessment and Ooba would contact me regarding the rest.

Today I called Ooba once again for an update - and the message I receive is - We have received the quote from the service provider, but the amount is too high, she will need to speak to a manager and call me back.

Excuse me? There is no reason for the quote to be too high, the damages are extensive and there is a lot of work to be done. I has been an entire month since i logged the claim and to date we have no traction.

This is totally unacceptable!!!!!!!!!!!!

STAY FAR AWAY from these people.