EW
Elton W
1 reviews | Active since Oct 2020
05 Oct 2020, 15:24
Ooba - unprofessionalism
Worst service I have ever experienced. I have been paying them for almost 5 years and they immediately rejected my claim by sending me a assessor that does not know left from right. Not once have they call me back in 20 attempts. It took a week for their clueless assessor to come out. Still waiting for a Daphne and or Jason to call me to explain to me why my claim has been rejected. This is very difficult to explain the unprofessionalism of these people without getting angry. Hollard and this ooba insure connection of them are lying to me since the day I called them to claim.
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Replies (3)
oobainsure's replyOfficial
05 Oct 2020, 15:30Hi Elton, We are sorry to hear this. Please can you kindly send us your contact details so that we can investigate the matter
oobainsure's reply05 Oct 2020, 15:30
Official
Hi Elton, We are sorry to hear this. Please can you kindly send us your contact details so that we can investigate the matter
EW
Elton W's updateReviewer Update
05 Oct 2020, 15:32I have given you my cell phone number on multiple occasions. My number is ***, the same number I had 5 years ago.
EW
Elton W's update05 Oct 2020, 15:32
Reviewer Update
I have given you my cell phone number on multiple occasions. My number is ***, the same number I had 5 years ago.
oobainsure's replyOfficial
09 Oct 2020, 10:34 Dear Mr. Weyers We confirm that the claim was rejected following a report received from a qualified Assessor. Claims will always be honoured if they form part of an insured peril of the policy. Unfortunately in this instance, Insurers have rejected your claim. Kind Regards
oobainsure's reply09 Oct 2020, 10:34
Official
Dear Mr. Weyers We confirm that the claim was rejected following a report received from a qualified Assessor. Claims will always be honoured if they form part of an insured peril of the policy. Unfortunately in this instance, Insurers have rejected your claim. Kind Regards