Ooba - Unacceptable Service – Paying Monthly for Nothing!

We’ve been paying our insurance premiums every month with the expectation that we would be covered when something goes wrong — but now that we actually need help, the response has been nothing short of shocking.

Our ceiling collapsed and our garage is leaking due to heavy rainfall, and our claim was rejected on the basis that the waterproofing of the property wasn't maintained — something we were never informed of when taking out the policy. There were no inspections, no communication, and no warnings regarding such requirements.

We were under the impression that, like most people, our insurance would protect us in times of need. Instead, we’re left with thousands in damages and absolutely no support.

This is completely unacceptable, especially considering we’ve always paid our premiums on time and acted in good faith. It feels like this company is more interested in collecting money than actually helping their clients.

We would not recommend this company to anyone. If this is how they treat loyal, paying clients in times of need, then you’re better off looking elsewhere.