Ooba Mortgage Protection Cover - Cancellation disaster

Absolutely Horrible, I called to cancel my policy, and was told to contact Hollard directly (What the point of paying the massive service fee then?). Following the cancellation Ooba debited my account again, when I phoned Ooba regarding the Debit order, they simply said they take no responsibility and I must go through Hollard. What followed was back and too to try and get to the correct department and my money back. No luck so far!