Ooba Is the worst

We experienced a geyser burst We have been without water for two due to the fact that we had to close the main water supply. When this happened I immediately called ooba to claim the happen early morning. The gentleman I spoke said he took my details and someone will call me to process the claim this morning at 8 I called again and the person I spoke to took my details and said they will send someone to the house to have a look at the geyser I got off work early to be here. I am still waiting for this person. I am not sure if ooba is making a fool out of me it is very upsetting n I would not recommend this insurance company because after explaining that this is an emergency and I would like it sorted asap they don't take me serious. They do not prioritize the customers needs. I am definitely going hunt for a new insurer I will not be dealing with people who do not take u serious yet I have been paying on time every month and now that their clients needs them they make a fool out of them .