CG
Corine G
1 reviews | Active since Dec 2019
02 Dec 2019, 18:05
Ooba is A huge disappointment
I have had my structural insurance with Ooba for 6 years....I claimed once. When my geyser burst...this year I put through a claim for my ceiling falling in as according to the assessor the previous claim contractors did not install my ceiling boards correctly.....however ooba is refusing to pay as not covered in insurance!!!!!!.....so what is the point of having structural insurance??????....I am going to change to FNB....much more professional......i will never ever refer my family friends or colleague to Ooba ever!!!!!!!!!!.....seems like they benefit from my installments and I don't get any benefits at all.......very disappointing
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oobainsure's replyOfficial
03 Dec 2019, 16:44 Dear Mrs. Denat We confirm that the claim was reported by you on 25/11/2019 for the damage which occurred on 23/11/2019. A Service Provider was appointed on 25/11/2019 and his report was received 29/11/2019. Insurers discussed the claim with you and asked for the report which you have from your own service provider can be viewed so that this matter can be finalized, but unfortunately the complaint was posted prior to them receiving this report. We are sure to assist you further upon receipt of the report and will send you an e-mail with our details. Apologies for any inconvenience whilst we await the relevant report to make a decision as the balance of the claim was authorized. Kind Regards
oobainsure
oobainsure
oobainsure's reply03 Dec 2019, 16:44
Official
Dear Mrs. Denat We confirm that the claim was reported by you on 25/11/2019 for the damage which occurred on 23/11/2019. A Service Provider was appointed on 25/11/2019 and his report was received 29/11/2019. Insurers discussed the claim with you and asked for the report which you have from your own service provider can be viewed so that this matter can be finalized, but unfortunately the complaint was posted prior to them receiving this report. We are sure to assist you further upon receipt of the report and will send you an e-mail with our details. Apologies for any inconvenience whilst we await the relevant report to make a decision as the balance of the claim was authorized. Kind Regards
oobainsure
oobainsure