Ooba Insure worst service ever!!

I am lodging a complaint against Ooba insure because after the recent storms in the Western Cape my house's roof was damaged. In total four roof sheets has been blown off by the strong winds and i have a lot of damage on my ceilings as well. I started the claim process on 23 September 2023 only to receive an automated response from Ooba stating that they received the claim and will forward it to Thabo at Brolink who will appoint a contractor to handle the matter further. i did not hear from them again and my house is totally exposed to the elements. After several calls to Brolink and Ooba a lady told me to send a damage report and a quote as well as pictures to them at Brolink. I did so but still no response. They also told me that the contractor that i use does not have to be one of the contractors on their list. So i got a local building contractor to do the quote. I am SO frustrated with the poor service from Ooba insure and i hope this review will make them wake up. Wynand Schabort