OOBA Insure is the Pits!!!

If anyone recommends OOBA Insure, run for your life. It's a **** of the highest order. After 3 years of donating my hard-earned money, come claim time, OOBA Insure did not budge and ended up wanting to pay only a fraction for the damages incurred. It's almost 5 months of back and forth, and Luyanda Mbanjwa is set on making my life difficult by giving excuses not even a toddler will consider... Assessors, including Specialist Assessors, have been sent to come and evaluate the damage, but Luyanda keeps looking for one excuse or the other to stall the matter so that I give up. They keep calling me to sign the Agreement of Loss letter, which has appalling terms and conditions that only cater for their selfish ends. To make matters worse, they could not even spell my name. I had three different identities in various documents, which made me question their level of professionalism. They have asked for four extensions, and when the matter is about to reach its end, he comes up with something else to delay further. I paid OOBA Insure religiously for 3 years without skipping a month; I am still keeping their lights on even now because I do not want them to find another excuse not to process my claim fairly. This has taken a toll on my health and my work and studies, I do not expect them to understand... I have contacted the Media, Media Personalities Wendy Knowler as well as the Ombudsman for an intervention because I am tired of waiting for the 2nd coming of the Lord...Thanks for nothing!