OF
Orrin F
1 reviews | Active since Mar 2011
14 Apr 2022, 11:29
ooba Insure is not professional
Ooba passes on their claims handling to Brolink and then seems to wash there hands of everything. I have had an claim outstanding from the 21st of Feb 2022. It is now the 14th of April 2022. I get have not had a reply to an email from Brolink for 2 weeks, they do also not answer the phone. I just spend 45 minutes holding the line. Ooba also does not reply to emails. I find this situation appalling. The claim is for lightning damage that took out all my security and yet they waited 1 month to send an assessor. Rest assured if I had been burgled during the period they would have refuted the claim due to the alarm not working.
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Replies (3)
oobainsure's replyOfficial
14 Apr 2022, 11:51Dear Orrin
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
oobainsure's reply14 Apr 2022, 11:51
Official
Dear Orrin
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
oobainsure's replyOfficial
14 Apr 2022, 14:23 Dear Mr Flugel
We confirm an agreement of loss has been sent to you for the settlement of the claim.
Rest assured, when a claim is reported we do take into account all factors related to the claim in order to best assist our clients. We do apologize for the delay in finalizing your claim and trust all is in order.
Yours sincerely
ooba insure
We confirm an agreement of loss has been sent to you for the settlement of the claim.
Rest assured, when a claim is reported we do take into account all factors related to the claim in order to best assist our clients. We do apologize for the delay in finalizing your claim and trust all is in order.
Yours sincerely
ooba insure
oobainsure's reply14 Apr 2022, 14:23
Official
Dear Mr Flugel
We confirm an agreement of loss has been sent to you for the settlement of the claim.
Rest assured, when a claim is reported we do take into account all factors related to the claim in order to best assist our clients. We do apologize for the delay in finalizing your claim and trust all is in order.
Yours sincerely
ooba insure
We confirm an agreement of loss has been sent to you for the settlement of the claim.
Rest assured, when a claim is reported we do take into account all factors related to the claim in order to best assist our clients. We do apologize for the delay in finalizing your claim and trust all is in order.
Yours sincerely
ooba insure
OF
Orrin F's updateReviewer Update
20 Apr 2022, 15:52Good afternoon, thank you for your response. You have now taken the time to attempt to get to the bottom of things and I appreciate that. It is just a pity that it took complaining on social media to get a response. Thank you for the subsequent effort.
OF
Orrin F's update20 Apr 2022, 15:52
Reviewer Update
Good afternoon, thank you for your response. You have now taken the time to attempt to get to the bottom of things and I appreciate that. It is just a pity that it took complaining on social media to get a response. Thank you for the subsequent effort.