OOBA insure is a nightmare.

My mother has had the worst experience with Ooba insurance. She put in her first claim for a burst geyser. After an already longer than expected time someone came out to replace the geyser. They needed to open up her ceiling to access it and a builder came out to measure etc to submit a quote to fix the hole their plumber made. Its now been more than a week of my mom living with a massive hole right above her kitchen counter. Dust and bugs are just falling out of her ceiling every few minutes depending on how strong the wind blows. We call every day and can either not get through at all or are told that the claim is still being reviewed. A week ago a consultant promised to escalate the query regarding when the ceiling will be repaired, today an exact week later the claim is still under review. So absolutely no progress in a week and my mom just has to live like this. Her payments are on time monthly, but now that she needs a service its near impossible to get any sort of feedback.