Ooba insurance worst ever

I have read the first bad review about ooba, and it feels like it was me writing it! Same story - storm in Johannesburg and lighting hit my electric fence, gate motor and alarm system. I phoned on 7 March 2025, got an claim number and that is it. Nobody phones you back; you can't speak to anyone and they keep on promising they will phone and give an update. It is almost a 2 weeks later and nothing has been done. Second claim in 14 years wand both times it was a disaster. Am going to cancel my insurance tomorrow. Worst ever experience!!