OOBA INSURANCE IS USELESS. DO NOT USE THEM.

Burst pipe in wall of bathroom claim lodged mid April 2025. They did not answer any phones, not even emergency numbers over the long weekend. Plumbers came to inspect the follwoing week. Still waited for them to fix the issue. Sitting without warm water now a week. Waited over a week for the plumbers to come fix and what ever they did. Caused the geyser to burst, I had to waste over 100minutes calling insurance and plumbers MATT FARM Plumbing to come and fix the issue and to fet the approval. On May 1st, they only came and fixed it. But the geyser was still giving us lots of problems and the electrical of the geyser is done very poorly. The heat and the pressure of the geyser is gone. To dare still waiting for them to fix it. After plastering the wall after fixing the burst pipe, took the plumbers over 4 days to still not even have tried to get matching tiles. We then discussed to redo the entire bathroom as we had the tiles spare, the tiling team was even more pathetic, before they came, all water taps was working fine, after they finished, everything is leaking, english was sooooo poor. took 3 days to tile a very small space, broke so much tiles and cut poorly. Still have cracked tiles in the bathroom, the basin still not installed. The plumbers get moaning about money for transport, I had to pay them just to leave my premises. They arrived without any tools, used 90% of my tools to do the job. This is now 4 weeks of he'll and still not over. Sadly i have been with Ooba for 3 years, and this is the 2nd plumbing issue and has been a nightmare to resolve both rounds, my other claims for roof leaks due to extremely bad weather through them was declined, without even allowing me to discuss the topic and to raise my point against whatever the inspector said.i have had enough with the. They are useless. They use the worst people to do the jobs, I am sure non of these people are certified.