TM
Theresa M
1 reviews | Active since Aug 2014
12 Dec 2023, 13:18
Ooba Insurance - Failed to attend complete work
By far the worst claims experience ever from Ooba insurance. We have been phoning in and trying to get assistance with regards to incomplete work to no avail, which is affecting our business HEAVILY at this stage. We have failed to get hold of management, except through prior Hello Peter complaint, they simply do not care and as it may seem, have no intention of attending to our outstanding works. Be careful people, I am heeding stern warning to you all.
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oobainsure's replyOfficial
12 Dec 2023, 14:21Hi Theresa
Let me start by acknowledging the frustration and disruption of the lack of communication and responsiveness caused you let alone the inconvenience of living with a job that was not completed
To address your specific concerns, we have taken the following immediate actions:
Work completion: We will assign a dedicated supervisor to your case who will be responsible for coordinating all aspects of the claims and the repair process and ensuring its timely completion.
Keep you updated: We will provide you with regular updates on the progress of your claim and keep you informed of any developments.
We understand that this situation has caused you significant stress and disruption. We value your business and are committed to restoring your trust in Ooba Insurance. We are confident that we can resolve this issue to your satisfaction.
Regards
oobainsure
Let me start by acknowledging the frustration and disruption of the lack of communication and responsiveness caused you let alone the inconvenience of living with a job that was not completed
To address your specific concerns, we have taken the following immediate actions:
Work completion: We will assign a dedicated supervisor to your case who will be responsible for coordinating all aspects of the claims and the repair process and ensuring its timely completion.
Keep you updated: We will provide you with regular updates on the progress of your claim and keep you informed of any developments.
We understand that this situation has caused you significant stress and disruption. We value your business and are committed to restoring your trust in Ooba Insurance. We are confident that we can resolve this issue to your satisfaction.
Regards
oobainsure
oobainsure's reply12 Dec 2023, 14:21
Official
Hi Theresa
Let me start by acknowledging the frustration and disruption of the lack of communication and responsiveness caused you let alone the inconvenience of living with a job that was not completed
To address your specific concerns, we have taken the following immediate actions:
Work completion: We will assign a dedicated supervisor to your case who will be responsible for coordinating all aspects of the claims and the repair process and ensuring its timely completion.
Keep you updated: We will provide you with regular updates on the progress of your claim and keep you informed of any developments.
We understand that this situation has caused you significant stress and disruption. We value your business and are committed to restoring your trust in Ooba Insurance. We are confident that we can resolve this issue to your satisfaction.
Regards
oobainsure
Let me start by acknowledging the frustration and disruption of the lack of communication and responsiveness caused you let alone the inconvenience of living with a job that was not completed
To address your specific concerns, we have taken the following immediate actions:
Work completion: We will assign a dedicated supervisor to your case who will be responsible for coordinating all aspects of the claims and the repair process and ensuring its timely completion.
Keep you updated: We will provide you with regular updates on the progress of your claim and keep you informed of any developments.
We understand that this situation has caused you significant stress and disruption. We value your business and are committed to restoring your trust in Ooba Insurance. We are confident that we can resolve this issue to your satisfaction.
Regards
oobainsure