Ooba insurance - do not use

I have submitted a claim for copper pipes ****** on Saturday, 27 April 2024. I was informed that a plumber will restore water supply on Saturday. After 2 hours, I followed up and was informed that Ooba cannot assign a plumber as it is a public holiday. I arranged for a plumber myself - who did emergency repairs - and submitted the quotation, SAPS case number, photos as instructed, first thing Monday morning. Again followed up today (Tuesday) and after 30 min on the phone was informed that they have found the documents and this will be sent for assessment. I should get a response within a week. This not acceptable. I will also cancel my Bond Protector (life) policy, as I have no faith that this claim will be dealt with any better in case of my demise. Not once have they contacted me - I am following up constantly via phone and email.