Ooba insurance claims department call centre is convoluted and not great

This is a complaint about the actual claims process. First of all the number is incorrect on the website. Just dial the after hours number directly, always. If you dial the other numbers, they will put you through and you will get cut off. Everytime I try and follow up on a claim it is extremely painful, and I normally have to take at least 30mins from my day. Today I spent 30mins trying to get a hold of someone on the phone to follow up on my claim. I then hung up because I do not have this time in my day to waste for following up on something