TB
Tanya B
1 reviews | Active since Oct 2017
03 Feb 2022, 21:56
Ooba Insurance can't provide basic documents after request.
My husband passed away in December 2021 and dealt with our Insurance with Ooba. A month ago I have requested two documents to be forwarded to me... All insurance contracts. I have mailed and called Ooba Insurance several times only to receive feedback that they will get back to me. A month later and still nothing!! I am shock that I am not receiving any assistance with this simple request. If this is the service they are providing, I will not recommend them.
Helpful (0)
Replies (3)0
Replies (3)
oobainsure's replyOfficial
04 Feb 2022, 07:03Dear Tanya,
I am so sorry to hear about your loss.
Thank you so much for getting in touch with us and brining the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
I am so sorry to hear about your loss.
Thank you so much for getting in touch with us and brining the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
oobainsure's reply04 Feb 2022, 07:03
Official
Dear Tanya,
I am so sorry to hear about your loss.
Thank you so much for getting in touch with us and brining the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
I am so sorry to hear about your loss.
Thank you so much for getting in touch with us and brining the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
TB
Tanya B's updateReviewer Update
04 Feb 2022, 17:54Thank you Liezel Scarfini, National Insurance Sales Manager from Ooba Insurance for assisting me. Everthing has now been sorted.
TB
Tanya B's update04 Feb 2022, 17:54
Reviewer Update
Thank you Liezel Scarfini, National Insurance Sales Manager from Ooba Insurance for assisting me. Everthing has now been sorted.
oobainsure's replyOfficial
07 Feb 2022, 12:35Thank you Tanya for the response - we do appreciate it. We very glad you have been helped. You can keep in touch with Liezel should you need any further assistance.
Friendly Regards,
ooba insure
Friendly Regards,
ooba insure
oobainsure's reply07 Feb 2022, 12:35
Official
Thank you Tanya for the response - we do appreciate it. We very glad you have been helped. You can keep in touch with Liezel should you need any further assistance.
Friendly Regards,
ooba insure
Friendly Regards,
ooba insure