RJ
Ryan J
1 reviews | Active since Dec 2023
12 Dec 2023, 13:12
Ooba Insurance Brokers
I made a post a couple of days ago concerning services (or the lack thereof) we had received from Ooba. We have been phoning in and asking for updates and the work to be completed before our guests arrive, and o have subsequently had to put bookings on old (losing money). Please people, be careful of these people, as they did not even follow up on the work or engaged with the stakeholders t update them on the work that was supposes to be done. I followed up and it was promised that this would be attended to, however, to no available or updates given. People, PLEASE BE CAREFUL!! Do not do it.. A Hello Peter review was the only way I was able to grab management attention the previous time, so here we are again.
Helpful (0)
Replies (4)0
Replies (4)
oobainsure's replyOfficial
12 Dec 2023, 13:48Hi Ryan
We'll please allow us to escalate your claim and try to resolve it.
Regards
oobainsure
We'll please allow us to escalate your claim and try to resolve it.
Regards
oobainsure
oobainsure's reply12 Dec 2023, 13:48
Official
Hi Ryan
We'll please allow us to escalate your claim and try to resolve it.
Regards
oobainsure
We'll please allow us to escalate your claim and try to resolve it.
Regards
oobainsure
RJ
Ryan J's updateReviewer Update
12 Dec 2023, 14:03My good sir, we have done so and even attempted to get into contact with you guys for almost a month already, to no avail. You guys have clearly shown what you think about us and the claim that was submitted. Last week, I probably phoned in about 20 times and you keep sending me in circles.
Please note that this post will not be removed until the work has been attended to, with added posts daily to express our discontent and to warn others of your services.
Some of my stakeholders have also posted and we will continue to do so until we are assisted.
You guys escalated this matter last week, I received a call from management as I had made a post and I agreed to remove it due to the empty promises that were made.
I need you to understand that we will not stop until you have assisted us with this work that needs to be done. Hello Peter posts and social media warnings will flood everywhere if I have to send away another guest out of my establishment (I am currently losing money due to the incomplete work).
Regards
Please note that this post will not be removed until the work has been attended to, with added posts daily to express our discontent and to warn others of your services.
Some of my stakeholders have also posted and we will continue to do so until we are assisted.
You guys escalated this matter last week, I received a call from management as I had made a post and I agreed to remove it due to the empty promises that were made.
I need you to understand that we will not stop until you have assisted us with this work that needs to be done. Hello Peter posts and social media warnings will flood everywhere if I have to send away another guest out of my establishment (I am currently losing money due to the incomplete work).
Regards
RJ
Ryan J's update12 Dec 2023, 14:03
Reviewer Update
My good sir, we have done so and even attempted to get into contact with you guys for almost a month already, to no avail. You guys have clearly shown what you think about us and the claim that was submitted. Last week, I probably phoned in about 20 times and you keep sending me in circles.
Please note that this post will not be removed until the work has been attended to, with added posts daily to express our discontent and to warn others of your services.
Some of my stakeholders have also posted and we will continue to do so until we are assisted.
You guys escalated this matter last week, I received a call from management as I had made a post and I agreed to remove it due to the empty promises that were made.
I need you to understand that we will not stop until you have assisted us with this work that needs to be done. Hello Peter posts and social media warnings will flood everywhere if I have to send away another guest out of my establishment (I am currently losing money due to the incomplete work).
Regards
Please note that this post will not be removed until the work has been attended to, with added posts daily to express our discontent and to warn others of your services.
Some of my stakeholders have also posted and we will continue to do so until we are assisted.
You guys escalated this matter last week, I received a call from management as I had made a post and I agreed to remove it due to the empty promises that were made.
I need you to understand that we will not stop until you have assisted us with this work that needs to be done. Hello Peter posts and social media warnings will flood everywhere if I have to send away another guest out of my establishment (I am currently losing money due to the incomplete work).
Regards
oobainsure's replyOfficial
12 Dec 2023, 14:36Hi Ryan
Let me start by acknowledging the frustration and disruption of the lack of communication and responsiveness has caused you
This is what I’m committing to do:
· Assign a dedicated supervisor to your case who will be responsible for coordinating all aspects of the claims and the repair process and ensuring its timely completion.· to keep you informed and provide timely updates, ensure that one of our senior staff contacts you before the end of today with a comprehensive update on the status of your claim
We understand that this situation has caused you significant stress and disruption. We value your business and are committed to restoring your trust in oobainsure. All we ask for is an opportunity to resolve this issue to your satisfaction.
oobainsure
Let me start by acknowledging the frustration and disruption of the lack of communication and responsiveness has caused you
This is what I’m committing to do:
· Assign a dedicated supervisor to your case who will be responsible for coordinating all aspects of the claims and the repair process and ensuring its timely completion.· to keep you informed and provide timely updates, ensure that one of our senior staff contacts you before the end of today with a comprehensive update on the status of your claim
We understand that this situation has caused you significant stress and disruption. We value your business and are committed to restoring your trust in oobainsure. All we ask for is an opportunity to resolve this issue to your satisfaction.
oobainsure
oobainsure's reply12 Dec 2023, 14:36
Official
Hi Ryan
Let me start by acknowledging the frustration and disruption of the lack of communication and responsiveness has caused you
This is what I’m committing to do:
· Assign a dedicated supervisor to your case who will be responsible for coordinating all aspects of the claims and the repair process and ensuring its timely completion.· to keep you informed and provide timely updates, ensure that one of our senior staff contacts you before the end of today with a comprehensive update on the status of your claim
We understand that this situation has caused you significant stress and disruption. We value your business and are committed to restoring your trust in oobainsure. All we ask for is an opportunity to resolve this issue to your satisfaction.
oobainsure
Let me start by acknowledging the frustration and disruption of the lack of communication and responsiveness has caused you
This is what I’m committing to do:
· Assign a dedicated supervisor to your case who will be responsible for coordinating all aspects of the claims and the repair process and ensuring its timely completion.· to keep you informed and provide timely updates, ensure that one of our senior staff contacts you before the end of today with a comprehensive update on the status of your claim
We understand that this situation has caused you significant stress and disruption. We value your business and are committed to restoring your trust in oobainsure. All we ask for is an opportunity to resolve this issue to your satisfaction.
oobainsure
RJ
Ryan J's updateReviewer Update
12 Dec 2023, 15:04You guys are more than welcome to assist as we have invited you guys to do so a multitude of times, however, as I am losing customers and financial income, I want you to know that I will be heading towards social media shortly if this is not attended to.
A previous person got into contact with us, however, she has decided to ignore us p until now (this was 5 days ago with a management member).
Please attend. I did heed you warning about Hello Peter posts that will be making its way (here we are), and I see you have responded to two of our stakeholders (we have many stakeholders that will also be flooding social media and hello Peter with complaints and reviews). I am asking again; please rectify this immediately (I am giving you guys warning again in advance that we will be heading to social media if you guys do not attend our query).
Regards
A previous person got into contact with us, however, she has decided to ignore us p until now (this was 5 days ago with a management member).
Please attend. I did heed you warning about Hello Peter posts that will be making its way (here we are), and I see you have responded to two of our stakeholders (we have many stakeholders that will also be flooding social media and hello Peter with complaints and reviews). I am asking again; please rectify this immediately (I am giving you guys warning again in advance that we will be heading to social media if you guys do not attend our query).
Regards
RJ
Ryan J's update12 Dec 2023, 15:04
Reviewer Update
You guys are more than welcome to assist as we have invited you guys to do so a multitude of times, however, as I am losing customers and financial income, I want you to know that I will be heading towards social media shortly if this is not attended to.
A previous person got into contact with us, however, she has decided to ignore us p until now (this was 5 days ago with a management member).
Please attend. I did heed you warning about Hello Peter posts that will be making its way (here we are), and I see you have responded to two of our stakeholders (we have many stakeholders that will also be flooding social media and hello Peter with complaints and reviews). I am asking again; please rectify this immediately (I am giving you guys warning again in advance that we will be heading to social media if you guys do not attend our query).
Regards
A previous person got into contact with us, however, she has decided to ignore us p until now (this was 5 days ago with a management member).
Please attend. I did heed you warning about Hello Peter posts that will be making its way (here we are), and I see you have responded to two of our stakeholders (we have many stakeholders that will also be flooding social media and hello Peter with complaints and reviews). I am asking again; please rectify this immediately (I am giving you guys warning again in advance that we will be heading to social media if you guys do not attend our query).
Regards