Ooba insurance and it’s croonies suck

I appalled at the level of service l received from ooba insurance . I called to report a water leak from my garage wall. A plumber was sent out to assesses where the source was . He confirmed that there was a leak from a pipe, that he will submit his report to the insurance and they will revert to DAS to approve the repairs . The following day l waited up till 13h45 and no response. I called ooba to enquire about the repairs. I am told that the report was submitted and the problem is with the municipality and l should contact them to resolve the issue . The plumber lies in his report that no water detection was conducted and assumes the problem is a municipal issue. I asked why was l not contacted earlier and all l get is sorry. An email was submitted earlier that morning and no response again on enquiring l get a sorry . So a false report is submitted and l am told sorry not our problem you must sort it out with the municipality. I am disgusted at your customer service and when you take my money every month you have no issue with that . Ooba and it’s croonies are not there to assist their clients but to avoid assisting you where they can . You suck.