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Samuel N
1 reviews | Active since Dec 2023
12 Dec 2023, 15:07
Ooba insurance a no go
Do not use ooba and 4sure insurance biggest **** on the face of the earth had a building insurance with them on a new house I bought after 2 years the roof leaked and I was told it was poor maintenance the asesor didn't even go on or in the roof came took pictures and left. The premiums was paid not one missed I looked on hello peter and saw numerous complaints the manager leylani didn't even call me back it's 1 month now I don't have a report as to why they are not paying out I asked for the report 9ver 10 times the customer complaints manager sibahle is very unprofessional and abrupt
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Replies (3)0
Replies (3)
oobainsure's replyOfficial
12 Dec 2023, 15:22Dear Samuel
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
oobainsure's reply12 Dec 2023, 15:22
Official
Dear Samuel
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
oobainsure's replyOfficial
12 Dec 2023, 15:28Hi Samuel
Let me start by acknowledging the frustration and disruption your leaking room is causing you and the family. I can also understand your disappointment with paying your premiums on time and not getting what you paid for
This is what I’m committing to do:
· Escalate your claim to a dedicated supervisor who will be responsible for reviewing the merits of your claim. · Ensure that one of our senior staff contacts you regularly to provide a comprehensive update on the status of the reviewed claim
We understand that this situation has caused you significant stress and disruption. We value your business and are committed to restoring your trust in oobainsure. All we ask for is an opportunity to resolve this issue to your satisfaction.
oobainsure
Let me start by acknowledging the frustration and disruption your leaking room is causing you and the family. I can also understand your disappointment with paying your premiums on time and not getting what you paid for
This is what I’m committing to do:
· Escalate your claim to a dedicated supervisor who will be responsible for reviewing the merits of your claim. · Ensure that one of our senior staff contacts you regularly to provide a comprehensive update on the status of the reviewed claim
We understand that this situation has caused you significant stress and disruption. We value your business and are committed to restoring your trust in oobainsure. All we ask for is an opportunity to resolve this issue to your satisfaction.
oobainsure
oobainsure's reply12 Dec 2023, 15:28
Official
Hi Samuel
Let me start by acknowledging the frustration and disruption your leaking room is causing you and the family. I can also understand your disappointment with paying your premiums on time and not getting what you paid for
This is what I’m committing to do:
· Escalate your claim to a dedicated supervisor who will be responsible for reviewing the merits of your claim. · Ensure that one of our senior staff contacts you regularly to provide a comprehensive update on the status of the reviewed claim
We understand that this situation has caused you significant stress and disruption. We value your business and are committed to restoring your trust in oobainsure. All we ask for is an opportunity to resolve this issue to your satisfaction.
oobainsure
Let me start by acknowledging the frustration and disruption your leaking room is causing you and the family. I can also understand your disappointment with paying your premiums on time and not getting what you paid for
This is what I’m committing to do:
· Escalate your claim to a dedicated supervisor who will be responsible for reviewing the merits of your claim. · Ensure that one of our senior staff contacts you regularly to provide a comprehensive update on the status of the reviewed claim
We understand that this situation has caused you significant stress and disruption. We value your business and are committed to restoring your trust in oobainsure. All we ask for is an opportunity to resolve this issue to your satisfaction.
oobainsure
SN
Samuel N's updateReviewer Update
12 Dec 2023, 15:54Hi thank you for the response..
I will look forward to engage and receive my feedback on this... What's done is done
My beds and appliances are damaged which I will need to replace
I will look forward to engage and receive my feedback on this... What's done is done
My beds and appliances are damaged which I will need to replace
SN
Samuel N's update12 Dec 2023, 15:54
Reviewer Update
Hi thank you for the response..
I will look forward to engage and receive my feedback on this... What's done is done
My beds and appliances are damaged which I will need to replace
I will look forward to engage and receive my feedback on this... What's done is done
My beds and appliances are damaged which I will need to replace