Ooba house insurance

I have logged a claim and was given a claim number. After a week and a half no one have contacted me. After a follow up, I was told that someone will assist me. After another week nobody contacted me. I have done another follow up and after waiting for 10 minutes, the receptionist answer the phone just to tell me that all the consultants are busy. This is not the type of service I was expecting. Very disappointing.