OOBA home insurance service is bad.

Good day This is the first time since our home insurance inception 6 months ago and I've been having endless issues with a drain blocked for 3 weeks now. We were notified by the agent it would take 1 or 2 days to get someone out. I received an apology message this morning for the delay due to an issue with the current plumber almost 3 weeks after logging the claim. Today a new plumber phoned me and advised they are too far away and will have to notify the insurance. Now we are still experiencing the issue and it. Frustrated at least as we already had to pay our own plumber to come out and fix this issue 3 times.