Ooba has caused us STRESS AND TRAUMA!

I am in TEARS i am SO FRUSTRATED at this point! I'm taking to my social platforms to try and get this matter resolved. We have been waiting THREE MONTHS for a simple claim to be procecced. I get put and LEFT on hold, sometimes they simply just put the phone down on me!!! Everyone keeps saying that the matter is being 'escalated' but NOTHING ever happens and noone can give me an answer. They send me around in circles DAILY and i have spent copious amount of airtime phoning them. So far, it has been the WORST service i have ever experienced. Also, the service providers they partner with (AA Telecoms) were just as shocking as Ooba, and left us with a half-fixed gate. They tried to replace our metal spikes with plastic in order to keep more profit for themselves and pulled out of the job half way through completion. So, we have been left with a half operating gate and we have TWO SMALL CHILDREN WHO KEEP RUNNING ONTO THE ROAD. It has become a serious safety concern for me and my family! And still, Ooba seem to be nowhere. They blatanly LIE, by telling us that the money will reflect in our account within 3-5 working days, but we have heard this same story for WEEKS now. Please, Ooba, DO SOMETHING!!!!!