OOBA gdoesn't care

I took insurance over a year ago with Ooba, on Thursday 06/01/2023 during the storm in Johannesburg my roof started leaking. I immediately called my insurance to inform them of the issue, they said they are sending the builder to assess. Rain continues as I type this and I can sleep trying to manage water and they simple don't care. I have never had a claim that was approved, Brolink just declines claims incorrectly. I'm really drained, tired. Can't sleep managing water for an jnsured house because my insurance doesn't care about my wellbeing, they only care about their debit order. If you still have a chance, don't take ooba as your building insurance, there is no sense of urgency or empathy.

I'm sooooo hurt, drained and mad at this disre