Ooba Drop in Standards

I lodged a claim for damaged incurred after a home invasion that took place on 19/11/24, with both incident and claim lodging taking place on this date. To date (21/11/24), 48 hours later, I have not heard a single word nor received any contact from this insurer and I clearly emphasised the urgency given the vulnerable state the damages have left the property in. I've had to take matters into my own hands for certain aspects of the damages to reduce the risk of more break in, solely due to the unacceptably slow nature of this insurers response to this claim. I've previously sang the praises of this insurer given previous claims experience, but this is by far the worst experienced I've had, not just from this insurer, but from all insurers I have ever dealt with. The claim is still in process and there is still an opportunity for this to be rectified, but until then, 1 star I would still consider "generous".