Ooba – Disgusting Service. Still No Response. Still No Help.

We’ve reached the point of absolute disbelief.

After our initial claim for a collapsed ceiling and leaking garage was rejected on a technicality we were never informed of, we escalated the matter ourselves. We hired an independent service provider to assess the damage and sent Ooba a full report with photographic proof.

That was days ago.

Still no response. No call. No apology. No action. Just silence.

This company is beyond useless — it’s irresponsible and *********. They’re happy to take your money every month but vanish the second you need them. There’s zero accountability, zero urgency, and clearly zero care for their paying customers.

We did everything right. We paid every premium. We provided proof. And yet we’re being ignored while sitting with thousands in damages.

Ooba is not an insurance provider — they are a monthly debit order with no service behind it. If you value peace of mind, look elsewhere. When disaster strikes, you’ll learn the hard way just how empty their promises really are.

We will now proceed with formal complaints to the Ombudsman and take legal action if needed. This has gone too far.

Avoid Ooba at all costs.

— A rightfully angry customer