Ooba communication very poor and frustrating

We have been with Ooba since March 2023 and had two claims. In both instances, extremely poor communication especially via email ensued. No replies were sent and we were not kept up to date with the claiming process (even when emailing multiple consultants) . On both occasions the information needed for the claim was 'lost' and we had to send it again (to the exact same email addresses). If it was not for our enquiry, we would not even have known that the information was not received and processed. We had to phone several times and had to speak to a different consultant every time. When querying the communication issues, no responses were given. We even included the complaints section of Ooba in the emails, with no effect. We cancelled the policy today (and even that has proved to be difficult).