Ooba Claims Department

Good day, I would like to log a formal complaint against Ooba Claims Department and their contractors (GS Contractors - ***). On the 20th Oct we experienced heavy winds in the Vanderbijlpark area which resulted in property damage. We reside on a farm and a large tree was up rooted and fell on top of the water tank and structure. Our water supply has now been cut. Water is an essential service and requires immediate attention. I logged a claim with Ooba claims 21 Oct 2020. I was requested to obtain a quote for the removal of the tree and submit banking details which I did. On 27 Oct I requested feedback from Sanette Pretorius as to when the repairs can commence and removal of tree to which she rep**** i must use the Ooba Claims mailbox and not her mailbox as she doesn't attend to her mails regularly. Natasha Williams responded saying she would follow up with the contractors and provide feedback - I am still waiting. On the 29th Oct I sent Natasha's team leader Samantha Orie a mail expressing my disappointment regarding their service. Natasha Williams responded on 30 Oct and assured me that the report has been submitted to Claims Handler. I sent another mail 2nd Nov expressing my disappointment to Samantha Orie - still no response. On the 5th Nov I called Ooba again and spoke to Tsolero and he informed me that our claim was not submitted for authorization and he would take care of it for me - which he did. The money was paid into our account for the removal of the tree which is taking place as we speak, however i have heard nothing from the contractors as to when repairs will commence. I contacted Ooba again today and spoke to Thakalani who provided me with the contractors information, but to no avail. this level of service is unacceptable and I would like this issue to be resolved as soon as possible. This mess started 21 Oct 2020 and it is now 11 Nov 2020 and we are still struggling with Ooba Claims Department. Claim Number: ***4*001*001. Regards - Shereen