Ooba claim poor service, Brolink couldnt care less.

I lodged a claim 2 May 2022 its now the third month waiting for feedback. And all they tell me is they will get in tough once claims adjuster gives them feedback. Assessors were done 3weeks ago in not 4. Initial response was prompt and effivient bt then dead silence and no clear deadlines when i try to follow up for myself. When i call i get transfered to an endless ringing phone, when i eventual get fed up after 3transferes and request a call back, it never happens. Just emails moving from one persn to the other ssying please assist urgently. Not even a call to me or turn around time. My legal team says i can lodge another claim gor damages caused by neglect of initial claim as the roof is leaking and causing further damage.