Ooba Claim

I launch a lightning claim on 1 May 24. The alarm system was hit by lightning. I did follow up on 6 May 2024 with Katlego after I held the line for 10 minutes. He assured me the claim was approved and scheduled for payment. I had to wait 3 to 5 days and the money of the claim will be paid out. On Wednesday I did follow up and the response was that I must wait for the money to appear. On Thursday they told me that I had to sign a agreement and they would send it immediately. On Fryday I phoned again to find out what happening. I hold the line for 15 minutes just to be cut off. Fhoned again a bit later and the lady promised me that the agreement would be sent immediately for signing. Later in the afternoon, I phoned again just to hold the line. A lady promised to phone back and the agreement will be sent immediately. Nothing happened. On Monday this morning, I phoned again and spoke to Katlego again, who promised that he would send the agreement before noon. I scheduled people to install the alarm system for today without being able to pay them. Ooba put me in an orguite position and you can't rely on their word.