Ooba Building Insurance appalling customer service!!!!!

I took out building insurance with ooba in 2021 after we bought a new home. I lodged a claim on 24 February 2023 for a suspected leak in the LP gas line in our home. Since then, they have tried to appoint a general contractor - (who, for obvious reasons, could not assist), thereafter, a plumber to resolve the problem - (who also could not assist). The quality of service I have received from their "consultants" is appalling, yes, you, Takalani Magzliie!!!! Thereafter, Adam who put me on hold for 18 minutes and hung the phone in my ear. I have had to call them five times at my own expense for the same problem. Still no resolution!!! Yet they a quick to grab the money out of my account every month. Take cover with them at your own peril!!!! In a country plagued by long periods with no electricity, these clowns don't know who to call for an LP gas leak???...very alarming.