Ooba building bad service

I had a burglary on 15 January 2025. The ******* destroyed my electric fence and stole security beam. Case was opened, claim no 398324. Ooba sent assessor to my house. I have been calling almost every day. I left messages, emails but no one is attending my query. I'm very disappointed with the bad service. I'm paying every month to insure my property but when it comes to delivery, I have to call them with no response.