Ooba / Broadlink - Disgusting service

Brolink the claim administrators acting on behalf of Ooba Insurance has shown no urgency to claims lodged. On Monday half of a 10+ meter tree fell onto my boundary wall and into my neighbour's yard. The other half is leaning towards the house. I did express my concern that the other half will fall given the rain expected for the remainder of the week. Furthermore, the roof started to leak due to the storm on Monday with the water running down the side of the wall, On Tuesday the assessor came through and promised that he will lodge the report on Wednesday morning. I call on Wednesday afternoon and spoke to Thabiso who said the report is no in and he will follow up. Whilst still talking to him I was rude cut off. Today, Thursday morning, I called to vent my anger, I am given the same story and the call centre agent raises his voice at me. I asked to speak to the supervisor. I get place on hold for a long period of time to be told that the supervisor is not available. Ooba is now liable for any further damage that may happen with the pending rains.... Digusting service and will not recommend Ooba insure to any home owner.