Ooba Bond Protector Policy

I am sad to have to write this review regarding my Bond Protector Policy with Ooba/Hollard insurance. I have retrenchment cover on my policy, i was retrenched due to Covid-19 Lockdown, i reported to Ooba and received and automated email stating what documents are required, once i had obtained all required documents i emailed them to the email address provided, again received an automated response that my mail was received and feedback would be provided within 2 days, this was 24th june, still no response to date. I have had no income since February as my employer did not pay me for March and no UIF TERS benefits were received to date either. I am going to lose our home at this rate as our savings are now depleted. I had such good service from Ooba with my geyer claim in 2019, now no response to 2 emails and to phone is useless as there is no option other than funeral policies and no option to speak to an operator. I could just as well use the R1300 a month i pay on this policy to pay off on my Nedbank homeloan for all that it is worth