OOba bad service

I have tried to submit a claim for a break in with Ooba on the 2nd of December 2025, eventually got of someone on got a case number ooba441530. Was told that unfortunately due to the high volumes of claims, they would get back to me. I have still not heard anything back from Ooba. We have had to replace everything on our own costs. How long does it take to have someone respond to an urgent issue? Poor poor service. We have had to pay everything ourselves. So unfortunately by the time the assessor would come out, to inspect there will be nothing to see. We have photo evidence of all damages. Need urgent intervention please!!! SAPS case number registered in Mooi Nooi is 22/12/2025