Ooba and its appalling claims process

Ooba is so ridiculous, I call in to begin the claim process for my burst geyser. Why did I have to go through 4 different agents to eventually be asked several times which insurer are you insured with, uhm hello its Ooba since I called your ***number to process a claim. If you want to avoid frustrated home owners that are dealing with unforeseen events, get a ****** direct line if you guys are going to have 6 different insurers in the same ****** building and line.

I am so disappointed and really considering leaving. I have been a client for 5 years and this was my first time having to claim and I have to go through hoops and hurdles just to speak to a consultant.

FIX THIS!!!!