NP
Naeelah P

1 reviews | Active since Sept 2017

08 Dec 2022, 16:59

Ooba and Brolink. The worst you can get

Brolink is probably the worst administrator you can get. Their claims assessors avoid having to deal with your query by advising that their emails are no reply emails and barely give you feedback. I've been waiting for three weeks for someone come out and fix the hole on my property, a simple task but clearly not simple for the staff of Brolink.

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Replies (1)
oobainsure
oobainsure's reply09 Dec 2022, 10:54
Official
Dear Naeelah

Thank you so much for getting in touch with us and bringing the matter to our attention.  We are so sorry to hear about your experience and apologize for the inconvenience caused.  We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.

Friendly Regards, ooba insure