Ooba a new 4 letter word in my vocabulary

I have been a customer of Ooba Insure for the last 15 years. I have claimed 5 times during this period. 4 weeks ago Gauteng experienced a freak hail storm. Its taken me 3 weeks and numerous telephone calls to get a contractor to come and perform the repairs only to find out that they are not willing to fix the damage to the roof caused by the storm. So they will paint the ceiling where there is water damage but not fix the actual leaking. Why you might ask, because Ooba in their infinite wisdom have rejected the repairs. What a joke. This is on top of the fact that the damage to my swimming pool heating system has simply been ignored and no contractor has yet been sent to access the damages. 2023 will be the last year Ooba have me as a customer.