CH
Carlo H
1 reviews | Active since Sept 2024
17 Sept 2024, 10:02
Not Recommended
Over six years of paying on time, just to get rejected, I wait 2 months with no communications just for 4sure to tell me that my window is not sealed and that was not even why I called it was for a crack and the water was coming into my house. I will not take this and will look for a company that understands the clients needs.
In the end I fixed it myself as I could not wait any anymore.
I would not recommend Ooba as they look for every way out.
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Replies (1)
oobainsure's replyOfficial
17 Sept 2024, 10:27 Dear Carlo,
Thank you for taking the time to share your feedback.
I’m truly sorry to hear about the difficulties you experienced. It’s clear we didn’t meet your expectations, and for that, I sincerely apologize.
I’m truly sorry to hear about the difficulties you experienced. It’s clear we didn’t meet your expectations, and for that, I sincerely apologize.
We take your concerns very seriously and want to ensure we address them appropriately. A member of our team will be reaching out to you shortly to discuss your experience in detail and to see how we can resolve the issue.
Your satisfaction is important to us, and we’d like to understand more about what happened to prevent similar situations in the future.
Your satisfaction is important to us, and we’d like to understand more about what happened to prevent similar situations in the future.
Thank you for your patience and for bringing this to our attention.
We hope to have the opportunity to make things right.
We hope to have the opportunity to make things right.
Best regards,
ooba insure
ooba insure
oobainsure's reply17 Sept 2024, 10:27
Official
Dear Carlo,
Thank you for taking the time to share your feedback.
I’m truly sorry to hear about the difficulties you experienced. It’s clear we didn’t meet your expectations, and for that, I sincerely apologize.
I’m truly sorry to hear about the difficulties you experienced. It’s clear we didn’t meet your expectations, and for that, I sincerely apologize.
We take your concerns very seriously and want to ensure we address them appropriately. A member of our team will be reaching out to you shortly to discuss your experience in detail and to see how we can resolve the issue.
Your satisfaction is important to us, and we’d like to understand more about what happened to prevent similar situations in the future.
Your satisfaction is important to us, and we’d like to understand more about what happened to prevent similar situations in the future.
Thank you for your patience and for bringing this to our attention.
We hope to have the opportunity to make things right.
We hope to have the opportunity to make things right.
Best regards,
ooba insure
ooba insure