Not keeping to your word ooba insure...

I have an ongoing problem with ooba insurance. On 01 December 2020 I wrote a review about the unprofessional manner in which I was treated by them. They rep**** to me my review the very same day stating that they were going to investigate the matter and get back to me. It is my understanding that if you are insured for storm damage that if my roof leaks that they should payout the claim. After rejecting my claim... Lying repeatedly.. And not practicing good business ethic it is clear to me that this company has no truth as they have not kept to their word as stated in their reply to my review. It has since cost me a lot to repair my roof and the water damage to my ceilings and walls. It has been over 2 months and still no joy. It seems that I have been brushed off.. **** to.. And taken for granted... Yet still every month their installment is being debited. All I can say is that they are disappointing and dishonest.