Not happy with Ooba insure

I recently put a claim through and communication from Ooba was little to none. I basically had to phone and check up on my claim, when the assessors will assess, the follow up and check the outcome. I felt like I wasnt a valued customer and my interest meant nothing and they always had an excuse or cover up for their slip up. And not to mention my claim number was not o. The system and me the client had to follow up again at claims department because consultants couldn't assist me.