VK
Valerie K

1 reviews | Active since Sept 2015

04 Nov 2024, 18:14

Not being able to take showers because the insurance company still needs to send an assessor out to review the damage while I'm being grossly inconvenienced and my life is being compromised. HEALTH AND SAFETY

We moved into our house over a month ago. We notified ooba about the problems that we had with the house.

1/. Shortly after we arrived here we there were heavy rains. The roof started leaking. The facia Boards are warped and the gutters are damaged due to the heavy rains and the strong winds 2/. The geyser/s are not working hence we have no hot water to shower and wash dishes. 3/. The taps in the kitchen are missing 4/. The kitchen cupboards are damaged. Water damage 5/. Part of the garden has collapsed 6/. Loss of income due to the long wait for the assessor to come out to assess the damage 7/. Trying to pass the buck. Telling me that they will only send someone out to sort out the roof and the ceilings due to the rain damage 8/. The access control for the main gate has been removed 9/.The bolts to the security gates are broken 10/. Security risk due to windows and LOCKSETS being broken. 11/. Loss of rental income due to hole in the fence at the back because of a security risk. 12/. Six internal doors are damaged 13/. Garage roof leaking 14/. Cracks in the wall 15/. Grossly dissatisfied by the poor service

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Replies (1)
oobainsure
oobainsure's reply05 Nov 2024, 09:18
Official
Dear Valerie,

Thank you for sharing the details of your experience with us. 
I want to sincerely apologize for the significant inconvenience and frustration you’ve faced due to the ongoing issues with your home and I truly regret the negative impact this situation has had on your health, safety, and well-being. 

Please know that we take your complaint seriously. Someone from our team will be in contact with you shortly to discuss the matter further 
We will ensure that the issues you’ve raised are reviewed and dealt with 

 Thank you for your patience as we address this matter. 

Best regards,
oobainsure