Nonexistent service after a geyser claim.

What incredibly bad service from "Ooba", and "For sure", this time!!!! I called their claim line on Thursday to query about lodging claim for a burst geyser.I was promised by Wendy, that somebody would call me back, as she claimed to not have any records of my previous history on file.I suspected my geyser was relaxed less than 5 years ago and was enquiring if it was still under warranty I was not called back throughout the day.I then called again on Friday and was told the same thing.No previous claim found, but someone would investigate and revert, urgently.Guess what , no call!Surprise surprise! I emailed them after being messaged by a Durban based contractor(over 100km's away)to inform me that " claim has been paused due to plumber".I complained and asked to clarify and for Ooba/For sure to arrange an alternate contractor to attend!Guess what, no reply/Message/call etc. I then called again on Monday, spoke to Wendy and was told it would be escalated and feedback would be given.Again(shock and horror!!!!NO FEEDBACK!) This morning,(5 days later) I called to establish what was going on, only to be told, yes the matter had been escalated, and I would be called back urgently to assist.It is now many hours later and still no joy/feedback/alternate plumbers....This is deplorable business conduct, and should this geyser empty all the water into the bedroom below, I am not paying 1c to the excess!!!!!Please bring back the Old OOBA that got things done professionally!!I am in the process of investigating on getting alternate insurance, at almost R1000 a month, and receive no service at all, laughable! Stay far away, people.