No service, no empathy

I'm assisting my mother ,we logged a claim with ooba insurance CLAIM NUMBER: ***2*001*001 for Betty Hlongwane it was rejected due to no roof maintainance how? due to we have been maintaining the roof, house was bought in 2021 May they were no leaks until this year when a claim was logged due to the storms and natural disasters experiencing. My mother's BP is always high and also sick due to rejection and how ooba is treating her as a valued client .

Meaning her payments are going down to the drain. We are starting to panic with regards to more storms and heavy rains are coming meaning Ooba wants her house to collapse due the rain or is Ooba ******** her.

Ooba has no sympathy when it comes to service but they are fast to debit the premiums.

So were should my mother Betty Hlongwane get assistance from ? as she trusted Ooba with events like this happens she knows she is covered with relief.

So is Ooba saying when god decides bring the rain nor natural disasters we should block it.

Betty is very disappointed and in fear.

Betty Hlongwane *** ***