No service

I took out Ooba building insurancein Mei 2021. I gave them my bank details to do the installment deductions every month. In April 2024 I put in a claim for a electric gate and they said they will pay out the claim. I never received the money. In The beginning of June I phoned Oobainsure and they told me that the claim was paid out. They told me the account number where the money was paid in and it was not mine. Oobainsure told me that this was also the account where they deduct the installment from. I told them that that was not my account. They went to listen to the conversation when I took out the policy and said that I did give them my account number. They said that they don't know from who they deducted the money. Ooba insure said that they will investigate and also said that they cannot pay out my claim because I was not paying for the policy. I reinstated my policy and the consultant said that they will sent me a new policy with the correct account number. I never received the policy and the end of June a double installment was deducted. On 3 July 09:10 Inphoned Oobainsure but could not get trough. I phoned Ooba home loans and was told that n manager from oobainsure will phone me back in 30 minutes. Never happened. Gate still broken and no service from Oobainsure