FM
Fazlin M
1 reviews | Active since Jul 2020
18 Oct 2022, 12:53
NO SERVICE
Absolutely the WORST insurer in SA. Been having endless issues with a bath replacement for almost 3 years. Requested a Claims history letter from Ooba 4 months ago and still waiting. Spoke to multiple people advising that only the Claims negotiator could issue it, I am still awaiting it after numerous follow-ups. Would never recommend them to anyone. Worst claims experience I have ever experienced. They rejected my claim on false findings and had to be Overturned by Guardrisk. An absolute disgrace to your Industry
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Replies (2)
oobainsure's replyOfficial
18 Oct 2022, 14:56Dear Fazlin
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
oobainsure's reply18 Oct 2022, 14:56
Official
Dear Fazlin
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
FM
Fazlin M's updateReviewer Update
28 Nov 2022, 13:56This is absolutely horrifying. It's been more than a month and I am still awaiting the Claims history letter. Pathetic service, pathetic insurer, no service or regard for your customers
FM
Fazlin M's update28 Nov 2022, 13:56
Reviewer Update
This is absolutely horrifying. It's been more than a month and I am still awaiting the Claims history letter. Pathetic service, pathetic insurer, no service or regard for your customers