No sense of urgency, no settlement and no communication over Claim

I submitted a claim for a water leak at my house end October. It was an urgent matter since I received a R25k municipal account. The water was running constantly. I called Ooba Insure to lodge a claim and get someone out immediately to find the leak. After 2 days of not getting leak detection, I phoned around to get a leak detection agency and plumber myself. I took a loan from my Credit card to pay for all this as it was an emergency. I submitted all my documents and POP's to Ooba Insure and have had no feedback from them since... Call Centre only tells me the claim is still open and someone will get back to me. I'm just warning everyone out there to think twice about this company for insurance. If you are a customer .. I would suggest you look out for alternatives as this is not the way you want to find out your insurance is no-good. Believe me.