No need for urgency or empathy while my house is not functioning

I have never dealt with a more *********** team of people than Ooba and CLC. Every person I have spoken to and tried to get help from has be no help and full of empty promises of calling me back regarding my claim, or it will take another 5 working days or even giving messages for people to call me back. Nobody is ever at there desk or even at work when I call for them. My house was broken into the day after I recieved the keys and stripped of all the wiring, plugs, lights and taps. The enters forcefully through our kitchen ceiling and exited by cutting our Trelli gate. After multiple assessors being sent to make a report I recieved an email stating that it is suggested that my claim be rejected as there is no proof of the house forcefully being broken into as there are no broken windows or doors. No idea how they can justify saying this as it is very evident that the house was forcefully broken into. I have been waiting a whole month for some kind of help and break through and we have had nothing but problems. I was even told that I am not their only customer when I said how am my family and I supposed to live in a house with no water or electricity. I am at my absolute wits end and the only other option I have to go to Ombudsman for some kind of support and help. Im extremely frustrated and disappointed. Would not recommend anyone at all to sign with them.