No feedback on claim after 3 months

How do I rate zero!? Logged a claim on 07 April when there was gale winds in western cape many roofs were damaged. Ooba to date has not given me feedback the last I followed up I was told it's a possible decline due to poor maintenance. Of insurance is going to blame for weather conditions I may as well cancel what is the point of insurance then??!!! I haven't received feedback to date its been raining all week my roof boards are damaged and threatening to collapse on us due to the damage caused by the hole in the roof. Ooba may as well close shop this is pathetic service